Job Title：Messaging Pro WR Support Engineer
Core Responsibilities：
Problem Resolution：
* Provide and facilitate the delivery of technical solutions and information to partners in English.
* Understand and learn MS products and technologies, especially Exchange/Outlook and Windows Server products.
* Accept and resolve problems as appropriate for individual skill level.
* Escalate problems as necessary.
* Meet service delivery guidelines within the principles of the Customer Focused Culture.
* Responsible for achieving the team business goal of the service request volume and customer satisfaction rate.
Effective Communication
* Utilize effective verbal/written skills to communicate with partners and peers.
Requirements and Skills：
* Enthusiasm for and experience with Microsoft products, and passion for Microsoft technologies.
* MCSE Certification is required.
* In-depth understanding of the following technologies:
1.Windows Server OS (2000/2003), including server management, networking, Active Directory, etc.
2.Messaging product, including Exchange server and Outlook.
* Managing and troubleshooting experience on Exchange Server is preferred.
* Good Communication skill. Excellent written and verbal communication skills in both Chinese and English.
* Ability to work in a fast paced environment
* Excellent demonstrated customer service skills, one year technical support experience is preferred
* Consulting or service related working experience is a preference.
mail to：
tracy.wang@gemslab.com
